What attributes can I see in the detailed view?
What attributes can I see in the detailed view?
Currently, the Detailed view displays the IDs, User Traits and Consent related attributes unified against a user profile.
Can I look up using any identifier provided by a user?
Can I look up using any identifier provided by a user?
You can lookup based on the immutable Identifier. This is determined based on the ID strategy selected in your Zeotap account. In the case of the default ID strategy, all the identifiers ingested into Zeotap are considered. In the case of high fidelity, the primary and secondary identifiers that are part of your ID strategy are considered. Disabled IDs are not available for lookup.
Can I look up a user based on profile traits?
Can I look up a user based on profile traits?
The purpose of Customer 360 is to view a user profile. A user profile is created based on the identifier. Therefore, identifiers are necessary to look up a profile.
Why am I seeing identifiers that are not shared by me?
Why am I seeing identifiers that are not shared by me?
What is UCID?
What is UCID?
UCID is Zeotap’s unique ID stamped for a profile. This is a persistent ID and it is maintained against a user profile as UCID or linked UCID (which is tracked in case of this profile merged to a UCID as part of identity reconciliation).
For complying with GDPR right to erasure request, which ID should I send to the support team for deletion of the profile?
For complying with GDPR right to erasure request, which ID should I send to the support team for deletion of the profile?
Once you have looked up your user profile in Customer 360 and have confirmed the identity of the individual, you can share only the UCID in your request to the support team.
How can I get access to Customer 360?
How can I get access to Customer 360?
Customer 360 has to be activated at the account level. Reach out to your Zeotap representative for assistance.
Once Customer 360 is activated for your Zeotap account, the Admin of your account can give access to this feature for your individual user roles, under User Management. To know more, refer here.
Once Customer 360 is activated for your Zeotap account, the Admin of your account can give access to this feature for your individual user roles, under User Management. To know more, refer here.
If a deletion request is raised using our Deletion API, can I see the name of the user who initiated the deletion?
If a deletion request is raised using our Deletion API, can I see the name of the user who initiated the deletion?
If the user profile is deleted from your Zeotap the Zeotap CDP App user interface, then the user who initiated the deletion can be found in the deleted profile log. Whereas, if the request is raised using the Delete API, then it is logged as deleted by the Profile API User.
Can I get more information about the profile deleted using a Profile API request?
Can I get more information about the profile deleted using a Profile API request?
If a profile is deleted using our Delete API, no named user is logged against this request. However, we can share a backend log of the request, the IP of the server from where the request was raised for your perusal. Note that we maintain the audit log for the last 90 days only. To raise a request, reach out to your Account representative or the Zeotap Support team.