Skip to main content
1
To add re-entry criteria, click NEXT: DEFINE RE_ENTRY CRITERIA.
2
Select Yes or No to decide if you want to allow the user to re-enter the journey/workflow or not.
3
Upon choosing Yes, specify the re-entry time. This is the time that must elapse before a user can enter that workflow again.
Note:You can also define an immediate re-entry criteria for your users. This is useful when you want a user to be activated by a workflow each time that they qualify. To do this:
  • Choose Yes for Allow user to re-enter the journey?
  • And then mention 0 as the re-entry time.
For example, you want to show a pop-up to a user each time they try abandoning a checkout.Since this flow must work each time a user tries to abandon the checkout, the re-entry criteria must be set to 0.
If you need the same user to run through the journey more than once at the same time — for example, to forward multiple independent events in parallel — see Add Concurrent Entry. This is a separate, advanced setting that only appears once re-entry is enabled.
Last modified on April 28, 2026