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This page covers the stitching mechanic only. For what the Custom strategy is and when to choose it, see High-fidelity or Custom ID Strategy; for how classification and priorities work in general, see ID Prioritisation.

How stitching works

As per the nature of unknown or anonymous interaction, the identifier that is received or tracked is always of low fidelity. If these low-fidelity identifiers are marked as Secondary, then they do not unify with a known or high-fidelity identifiers’ profile. If you want to unify these anonymous profiles with a known identity, then you have to even consider low fidelity IDs in the Primary classification. This setting itself starts unifying the profiles with high-fidelity-based customer profiles. However, we recommend that you keep these low-fidelity identifiers at the lowest priority when compared to the other high-fidelity identifiers in the Primary classification. Based on this setting, this ID participates in identity resolution and unification only in the absence of other higher-fidelity identifiers.

Example configuration

You classify and prioritise identifiers on the Prioritise your IDs screen of the ID Strategy configuration — drag an ID between the Primary, Secondary, and Disabled classifications and between priority levels within a classification.
ID Strategy Prioritise your IDs screen showing Primary ID priority groups, Secondary IDs, and Disabled IDs

The Prioritise your IDs screen: Primary priorities, Secondary IDs, and Disabled IDs.

Here, the low-fidelity GA Client ID is included in the Primary classification at the lowest priority (3), so it can stitch anonymous website visits to the known profile — but only when no higher-fidelity Primary ID is present in the record.

How records resolve

Changes to an ID strategy apply to newly ingested records only — see Edit an ID Strategy for the considerations before modifying a live strategy.

High-fidelity or Custom ID Strategy

ID Prioritisation

How does the Strategy Work

Configure the ID Strategy

FAQs about Identity Resolution

Last modified on August 17, 2026