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The following are the best practices and recommendations for setting up workflows within Journeys:
  • Ensure accurate mapping of all required data fields under the correct source for creating workflows. Only the mapped fields will be accessible for filtering during workflow creation.
  • At least one streaming source must be mapped, and it is mandatory for the event_name to be present on the source mapping.
  • Make sure to pre-create the Calculated Attributes needed for the workflows.
  • While setting up a Destination, verify that you’ve entered the correct connection details for the designated channel and are sending all the mandatory fields required for that channel.
  • Verify accurate data mapping between Zeotap CDP and the Channel.
Last modified on June 11, 2026