Frequently Asked Questions
How immediate is the deletion actioned? Can we assume a user profile to be fully deleted from Zeotap once the deletion HTTP request returns successfully?
How immediate is the deletion actioned? Can we assume a user profile to be fully deleted from Zeotap once the deletion HTTP request returns successfully?
A successful response is a confirmation of the receipt of the deletion request — not confirmation of full deletion.When a delete request is received:To check the deletion status, refer to the Deleted profile log in your Customer 360 interfaces. For more information, refer to Delete a Profile.
- The system initiates the process to delete the profile across the Zeotap system wherever this data is stored or referred.
- An email is triggered to the account Admin confirming the receipt of the deletion request with the details.
- It takes a couple of hours for the profile to be completely deleted across the Zeotap system.
This information is also mentioned in the notification email sent to the Admin.
When I try to run the same deletion request a 2nd time (delete the same profile twice), I get a 400 HTTP response with the message 'User Profile is already deleted'. Does Zeotap retain information about deleted users?
When I try to run the same deletion request a 2nd time (delete the same profile twice), I get a 400 HTTP response with the message 'User Profile is already deleted'. Does Zeotap retain information about deleted users?
Yes — Zeotap maintains a log of the deleted profile for audit and/or reference purposes only.Key points:
- These logs are not connected to any activation system.
- They are eventually cleaned at the end of the next year, as per GDPR specification.